FAQs

All of our products are handmade by artisans, women, and some men, that are experts in their craft. We purchase direct to provide fair trade, that the product meets our standards, and to ensure good working conditions for the artisans. Currently, we are working with women and men from various parts of Mexico and Guatemala. The goal is to work and bring in new products from around the world.

We recommend hand washing them with gentle soap, non-bleach, with your delicates or by hand, and hang to dry. Be careful to wash any item that is of color, for example, a red mask, with any whites because it can bleed.

Our facemasks are one size fits most adults, meaning that they are not too big or not too small. Each mask is one of a kind and although the symmetry of each mask can be similar, not one item is the same. We recommend seeing the different models and how it fits them to give you an idea of the face frame of the person and if the mask will fit you.

We have done a few custom projects. Please email us at hello@findingvettey.com and we can certainly discuss your design idea and pricing.

All of our products are final sale. If in any case you are not completely satisfied, please send us an email at hello@findingvettey.com to discuss.

Please allow 2-3 business days for your order to process prior to shipping. Once it is shipped, it should take about 3-5 business days for your item to arrive if ordered in the US.

We can understand how frustrating this can be. Once your order is placed, we provide you a tracking number to track your order. However, Finding Vettey is not responsible for any lost or stolen packages and we can not replace items once a tracking number has been provided.

We apologize for the inconvenience! We do try our very best to do quality control when we receive our products, when we photograph, and before we ship. If your product has any loose strings, that is very common for the nature of handmade products. Please do not pull any strings. Instead, gently cut away any loose strings with scissors. However, if we missed something, please email us at hello@findingvettey.com.

Our apologies, but not to worry! We are happy to help resolve the mixup. Please send us an email at hello@findingvettey.com and we will be happy to fix it for you.